Refunds & Returns Policy
Power Play Studio, LLC
Last Updated: July 19, 2026
1. General Policy
Due to the intimate and hygienic nature of the products we sell, all sales are final. We do not accept returns or exchanges on products that have been opened, used, or removed from their original sealed packaging.
We stand behind the quality of every product we offer. If you receive an item that is defective, damaged during shipping, or materially different from what you ordered, we will work with you to make it right.
2. Defective or Damaged Items
If you receive a product that is defective or was damaged during shipping, please contact us within seven (7) calendar days of delivery. To process your claim, email us at support@power-play-studio.com with:
- Your order number
- A description of the issue
- Photographs clearly showing the defect or damage
We will review your claim and, at our sole discretion, offer a replacement, store credit, or refund.
3. Incorrect Items
If you receive an item that is different from what you ordered, contact us within seven (7) calendar days of delivery with your order number and photos of the item received. We will arrange for the correct item to be shipped to you or provide a refund.
4. Refund Processing
Refunds, if approved, will be issued to the original payment method within ten (10) business days of approval. Please note:
- Original shipping costs are non-refundable unless the return is due to our error
- Refunds may take an additional 5-10 business days to appear on your statement, depending on your financial institution
5. Brand-Specific Policies
Some products may be subject to specific return policies based on the manufacturer or brand. These policies will be noted on the product page where applicable. Return windows and conditions may vary by brand.
6. Non-Returnable Items
The following items cannot be returned or exchanged under any circumstances:
- Products that have been opened, used, or removed from original sealed packaging
- Intimate items including but not limited to: insertable toys, lingerie, undergarments, and personal care items
- Items marked as “Final Sale” or “Non-Returnable” on the product page
- Products returned without prior authorization
7. How to Request a Return or Refund
To initiate a return or refund request:
- Email support@power-play-studio.com within seven (7) days of delivery
- Include your order number and reason for the request
- Attach photographs if the item is defective or damaged
- Wait for authorization before returning any item
Do not return any product without prior authorization. Unauthorized returns will not be accepted or refunded.
8. Cancellations
Orders may be cancelled within 24 hours of placement, provided the order has not yet been processed or shipped. Once an order has shipped, it cannot be cancelled.
To request a cancellation, contact us immediately at support@power-play-studio.com with your order number.
9. Contact Us
If you have questions about our Returns & Refunds policy, please contact us at:
Power Play Studio, LLC Las Vegas, Nevada Email: support@power-play-studio.com Website: www.power-play-studio.com
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